Soft Skill Development - Top 20 Communication Skills MCQs with Answers
1. What is the most essential element of communication?
a) Message
b) Channel
c) Feedback
d) Noise
Answer: a) Message
2. Which of the following is an example of non-verbal communication?
a) Email
b) Telephone call
c) Facial expression
d) Speech
Answer: c) Facial expression
3. Active listening involves which of the following?
a) Ignoring the speaker
b) Judging the speaker
c) Fully focusing on the speaker
d) Interrupting the speaker
Answer: c) Fully focusing on the speaker
4. Which of the following is a barrier to effective communication?
a) Clear speech
b) Cultural differences
c) Listening actively
d) Feedback
Answer: b) Cultural differences
5. In the communication process, ‘feedback’ refers to:
a) The medium used
b) The message sent by the receiver
c) The content of the message
d) The noise in communication
Answer: b) The message sent by the receiver
6. The main purpose of a written communication is to:
a) Convey emotions
b) Persuade the reader
c) Provide clear, structured information
d) Fill time
Answer: c) Provide clear, structured information
7. Which of the following is not a form of verbal communication?
a) Phone calls
b) Public speaking
c) Hand gestures
d) Video conferencing
Answer: c) Hand gestures
8. Which of the following is most likely to increase the effectiveness of communication?
a) A noisy environment
b) Clear articulation
c) Interrupting frequently
d) Speaking too quickly
Answer: b) Clear articulation
9. What is the role of 'paralanguage' in communication?
a) It refers to the language used in emails
b) It relates to tone, pitch, and volume of speech
c) It refers to written language
d) It is a type of body language
Answer: b) It relates to tone, pitch, and volume of speech
10. A person’s body language includes:
a) Gestures
b) Facial expressions
c) Posture
d) All of the above
Answer: d) All of the above
11. Which of the following is a type of formal communication?
a) Informal chat
b) Workplace email
c) Casual conversation
d) Gossip
Answer: b) Workplace email
12. Which is not an example of active listening?
a) Nodding in agreement
b) Interrupting to give your opinion
c) Asking clarifying questions
d) Maintaining eye contact
Answer: b) Interrupting to give your opinion
13. What is an important feature of non-verbal communication?
a) It is always accurate
b) It accompanies verbal communication
c) It is never used in formal settings
d) It can only be used when speaking
Answer: b) It accompanies verbal communication
14. Which factor is most important for improving written communication?
a) Correct grammar and punctuation
b) Writing as fast as possible
c) Using abbreviations
d) Avoiding a conclusion
Answer: a) Correct grammar and punctuation
15. What is the primary goal of feedback in communication?
a) To criticize the speaker
b) To clarify the message
c) To end the conversation
d) To distract the speaker
Answer: b) To clarify the message
16. What does "encoding" mean in the communication process?
a) Sending feedback
b) Translating thoughts into messages
c) Receiving the message
d) Removing communication barriers
Answer: b) Translating thoughts into messages
17. Which is not a common communication barrier?
a) Language differences
b) Clear pronunciation
c) Physical noise
d) Emotional biases
Answer: b) Clear pronunciation
18. The communication process typically begins with:
a) Feedback
b) The sender formulating an idea
c) The receiver giving a response
d) Choosing a communication medium
Answer: b) The sender formulating an idea
19. Which of the following enhances workplace communication?
a) Ignoring coworkers
b) Providing constructive feedback
c) Relying solely on written communication
d) Speaking in slang
Answer: b) Providing constructive feedback
20. In effective communication, it is essential to:
a) Avoid feedback
b) Use complex jargon
c) Adapt your message to the audience
d) Focus only on your message
Answer: c) Adapt your message to the audience
b) Channel
c) Feedback
d) Noise
Answer: a) Message
2. Which of the following is an example of non-verbal communication?
a) Email
b) Telephone call
c) Facial expression
d) Speech
Answer: c) Facial expression
3. Active listening involves which of the following?
a) Ignoring the speaker
b) Judging the speaker
c) Fully focusing on the speaker
d) Interrupting the speaker
Answer: c) Fully focusing on the speaker
4. Which of the following is a barrier to effective communication?
a) Clear speech
b) Cultural differences
c) Listening actively
d) Feedback
Answer: b) Cultural differences
5. In the communication process, ‘feedback’ refers to:
a) The medium used
b) The message sent by the receiver
c) The content of the message
d) The noise in communication
Answer: b) The message sent by the receiver
6. The main purpose of a written communication is to:
a) Convey emotions
b) Persuade the reader
c) Provide clear, structured information
d) Fill time
Answer: c) Provide clear, structured information
7. Which of the following is not a form of verbal communication?
a) Phone calls
b) Public speaking
c) Hand gestures
d) Video conferencing
Answer: c) Hand gestures
8. Which of the following is most likely to increase the effectiveness of communication?
a) A noisy environment
b) Clear articulation
c) Interrupting frequently
d) Speaking too quickly
Answer: b) Clear articulation
9. What is the role of 'paralanguage' in communication?
a) It refers to the language used in emails
b) It relates to tone, pitch, and volume of speech
c) It refers to written language
d) It is a type of body language
Answer: b) It relates to tone, pitch, and volume of speech
10. A person’s body language includes:
a) Gestures
b) Facial expressions
c) Posture
d) All of the above
Answer: d) All of the above
11. Which of the following is a type of formal communication?
a) Informal chat
b) Workplace email
c) Casual conversation
d) Gossip
Answer: b) Workplace email
12. Which is not an example of active listening?
a) Nodding in agreement
b) Interrupting to give your opinion
c) Asking clarifying questions
d) Maintaining eye contact
Answer: b) Interrupting to give your opinion
13. What is an important feature of non-verbal communication?
a) It is always accurate
b) It accompanies verbal communication
c) It is never used in formal settings
d) It can only be used when speaking
Answer: b) It accompanies verbal communication
14. Which factor is most important for improving written communication?
a) Correct grammar and punctuation
b) Writing as fast as possible
c) Using abbreviations
d) Avoiding a conclusion
Answer: a) Correct grammar and punctuation
15. What is the primary goal of feedback in communication?
a) To criticize the speaker
b) To clarify the message
c) To end the conversation
d) To distract the speaker
Answer: b) To clarify the message
16. What does "encoding" mean in the communication process?
a) Sending feedback
b) Translating thoughts into messages
c) Receiving the message
d) Removing communication barriers
Answer: b) Translating thoughts into messages
17. Which is not a common communication barrier?
a) Language differences
b) Clear pronunciation
c) Physical noise
d) Emotional biases
Answer: b) Clear pronunciation
18. The communication process typically begins with:
a) Feedback
b) The sender formulating an idea
c) The receiver giving a response
d) Choosing a communication medium
Answer: b) The sender formulating an idea
19. Which of the following enhances workplace communication?
a) Ignoring coworkers
b) Providing constructive feedback
c) Relying solely on written communication
d) Speaking in slang
Answer: b) Providing constructive feedback
20. In effective communication, it is essential to:
a) Avoid feedback
b) Use complex jargon
c) Adapt your message to the audience
d) Focus only on your message
Answer: c) Adapt your message to the audience
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